Payment of invoices electronically: End of service fee deductions


The Competition Council announced on Tuesday that all economic operators affected by the practice of invoicing customer service fees on the payment of invoices electronically have stopped making these deductions.

“As part of monitoring the evolution of fee collection practices when paying invoices electronically, the Competition Council is pleased to announce that all economic operators affected by the invoicing practice customer service fees, have stopped making these deductions,” indicates a press release from the Council.

In this regard, the same source recalls that the efforts undertaken by the Competition Council, in close coordination with all the partners concerned, made it possible, in a first step, to put an end to this practice by companies operating in the telecommunications sector. , private educational establishments, delegated management companies and water and electricity distribution authorities, as well as the National Office of Electricity and Drinking Water (ONEE).

Then, other state services which had committed to putting an end to this practice effectively abandoned it from the start of 2024, namely the General Tax Directorate (DGI) and the National Fund. of Social Security (CNSS), thus marking the support of all the actors concerned by this practice in this action, the press release said. And to conclude: “Thus, the Council congratulates all the actors concerned, their strong involvement has made it possible to provide, in a concerted and constructive framework, a definitive solution to this practice which harms the interests of consumers and slows down development of the digitalization of our economy.

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