Taroudant…Increase in electricity bills calls for meeting to address complaints
This article was automatically translated from HIBAPRESS, the Arabic version:
This article was automatically translated from HIBAPRESS, the Arabic version:
Heba Press – Abdul Latif Baraka
Today, Thursday January 2, 2025, Mabrouk Tabet, governor of the province of Taroudant, chaired a meeting at the labor department which brought together the heads of local authorities in the region and the general director of the regional multi-service company Souss- Massa, alongside several company executives, to discuss the significant increase in electricity bills.
One of the most notable topics of the meeting was the discussion on increases exceeding 25% of usual consumption for customers whose consumption was billed based on an inaccurate estimate (Estimation), without actually seeing the meters . In this context, it was highlighted the need to review these increases and take into account fairness in the billing process, so that private companies are allowed to revise the meters on a monthly basis, which will avoid rely on inaccurate estimates in the future.
It has also been agreed that customers will be contacted by SMS to alert them of any unusual increases in consumption, provided that customer telephone numbers are collected for this purpose. However, it has been confirmed that the company will not withdraw any meters from any customer at this time.
The meeting saw a notable intervention by Ibrahim Al-Baali, mayor of Ait Iaza, who underlined that the local authorities of the region have joined the Souss-Massa Distribution Group, with the aim of representing the region within the multi-service company. He stressed that any congestion resulting from the company’s mismanagement of services in the region harms the state’s leadership, which aims to generalize water, electricity and liquid disinfection services at the level of all regions. Al-Baali added that unjustified bills, which the majority of citizens complain about, must be subject to review and not repeated in the future.
For his part, the regional worker insisted on the need for the answers and executives of the general director of the company to be clear and direct as to the reasons for the unjustified increases. He also called for intensifying meetings between the Director General and leaders of the Taroudant region, provided that the problems raised are discussed beforehand, allowing the company to provide effective solutions during the next meetings.
In conclusion, the regional agent stressed that this practical methodology, if the company adheres to it, will contribute to solving problems related to the services it manages, emphasizing the importance of working together to meet the needs of citizens and ensure transparency and fairness. in billing.
