The “Postal Bank” services increase the resentment of customers and pay a number of them to transfer their accounts to other banks

This article was automatically translated from HIBAPRESS, the Arabic version:

This article was automatically translated from Hibapress, the Arabic version:

Heba Press – Rabat

The services of the “bank” raise the dissatisfaction of a large number of customers, because it is a black point that prompted many banking customers to transfer their accounts to other banks to avoid, wait, ignore and repeat Problems, whether in “Windows Bank” or its electronic application.

Recently, complaints from “banking bank” customers have recently increased the quality of the services provided, which has prompted a number of them to seek other banking alternatives which are more sensitive to their aspirations.

And by browsing the official pages of the “mail bank”, it highlights the volume of criticism received by the Foundation, as many customers have expressed their dissatisfaction with the frequency of technical breakdowns, the delay in the Implementation of financial operations, in addition to the low customer service, which has negatively affected their banking experience.

According to the testimonies of a certain number of customers, the most common problems concern the disruption of electronic windows for long periods and their liquidity vacuum without updating, and the difficulty of access to accounts via the electronic application and The bank’s official website, as some have indicated the delay in financial transfers in a manner that negatively reflects their commercial and personal transactions.

In this context, one of the customers wrote: “I am faced with permanent difficulties in using the banking application, and sometimes I cannot withdraw my money from the electronic nets due to repeated breakdowns, this situation is unacceptable, Especially when there is an urgent need to get money. “”

In addition to the technical problems, many customers have complained about customer service weakness, as they have confirmed that the response to their complaints is often slow and ineffective.

Another customer explained: “I tried to contact the customer service more than once concerning a problem in my account, but the wait was long, and when I received the answer, there had no real solution to my problem. »»

Faced with these challenges, a certain number of “bank mail” customers began to transfer their accounts to other banking institutions that provide faster and more reliable services, as some data indicated that competing banks have experienced a Increased requests to open new accounts, in particular from unhappy customers of their experience with “the mailbox.

In light of this situation, as well as fierce competition for banking institutions that work day and night to develop and improve their banking services and their communication and advertising policies, it seems that the “post-banque” administration followed the deaf ear strategy, which can be ravaged by the group’s ambitions and restore it for years …