This article was automatically translated from HIBAPRESS, the Arabic version:
This article was automatically translated from Hibapress, the Arabic version:
Heba Press – Rabat
“Inoi” faces growing criticism for the weakness of the Internet and telephone coverage in a number of areas, which has prompted many citizens to consider changing the service provider.
Customer complaints on the company’s official page indicate that coverage does not reach enough levels, which hinders its daily interests, whether at work, study or communication.
A number of inwi customers have confirmed that low communication disrupts their electronic transactions and affects the quality of calls, which reflects a drop in the level of service provided year after year.
Residents of many Moroccan cities and villages suffer from poor coverage of the inoic network, because some are forced to search for specific places to obtain a telephone panel, while others suffer from very slow internet services, whether by the through smartphones or home orientation devices.
“I suffer from an interruption of communication and slow internet. I seriously thought of changing the service of this company because working interests are interrupted because of this. »»
And a customer named “Belaid” added: “As a unit account, Lee Kanaani, with Anoui, but I read the comments on the page.
Halima, one of the commentators on the Inoye page, wrote: “I intended to enter the Inonely Wialin for an hour with Hadchi, I read, not in the health of what Baga Nadam. »»
Complaints were not limited to daily conversations, but also extended to social media, where many customers have expressed their dissatisfaction with the services provided, and hundreds of messages have documented their suffering, which evidence the extent of this problem.
Despite these criticisms, Anoui did not publish any official declaration to respond to these complaints or provide clarifications on the measures taken to improve the service.
Faced with this situation, many customers began to seek other alternatives, which can affect the share of the inoi on the telecommunications market in Morocco.
In this regard, a customer named “Youssef” wrote: “After a brief experience with Enoye, I decided to move to another actor looking for better quality. »»
This trend reflects the decline in confidence in the inseye services and puts the company in front of major challenges in light of the decline in the quality of its services and the decrease in its customers.
