This article was automatically translated from HIBAPRESS, the Arabic version:
HIBAPRESS-RABAT-DGAPR
The general delegation for prison administration and reintegration (DGAPR) has announced the generalization of the “Ziara” digital platform on all penal establishments since March 10.
“The project was implemented gradually, starting with the Ain Sebaâ prison complex in Casablanca as a pilot experience before its generalization to all penal establishments from March 10, 2025,” said the DGAPR in a statement on Wednesday, March 13.
In order to provide support for this operation, training has been organized for the benefit of civil servants called to work with this system, in addition to the equipment of all penitentiary establishments with the necessary logistics equipment, with a view to integrating other services, like online purchases, notes the same source.
At the same time, awareness campaigns have been launched in the various penitentiary establishments for prisoners and visitors in order to make them discover the services offered by this electronic portal, through direct communication, posters and other means.
Accessible via the electronic link https://ziara.dgapr.gov.ma, this digital platform allows visitors to reserve an appointment for a visit to a loved one with a view to ensuring fluidity and avoiding shaping and long waiting periods, notes the press release.
It will facilitate access to information, the conditions of which to benefit from the visit and the documents required to obtain this authorization, in addition to online services capable of providing them to make the trip to penitentiary establishments.
As part of the implementation of its strategy aimed at the modernization of the administration and the strengthening of governance mechanisms, and in order to improve the quality of reception of visitors as well as the services offered to them, the DGAPR launched its project to digitize services by placing it at the heart of the said strategy. To do this, the DGAPR launched the “ZIARA” platform, with the support of the Department of Digital Transition and the Reform of the Administration and the Digital Development Agency (ADD), in order to guarantee users fair and transparent visitors in penitentiary establishments.
This project is the result of close collaboration between the DGAPR and the ADD, which has designed and developed the platform, while ensuring its compliance with modern technical standards in terms of digitization of citizens’ services.
The ADD has also provided the project support through the necessary technical support and the training of staff responsible for managing the platform, in order to accelerate its generalization to all penal establishments.
Given the role of this digital platform in improving the reception of visitors and the creation of adequate conditions allowing prisoners to benefit from the visits of their loved ones, the DGAPR invites families to now reserve their appointments on this portal. This system is now available in all penitentiary establishments, which remain at the disposal of detainees in order to provide them with the necessary information and to facilitate their access to this platform, concludes the press release.
