Heba Press – Casablanca
Bank Al-Maghrib has received a number of complaints from customers of banking establishments located on Moroccan soil, for reasons that differ from one complaint to another, but the majority of them relate to the relationship between the customer and the bank.
In this regard, official data revealed an increase in the number of complaints received by bank customers directly from Bank Al-Maghrib, to 1,459 complaints last year, an increase of 45%, compared to 1,009 complaints during the previous year.
Based on the same data, disputes regarding bank insurance accounted for 40 percent of the complaints, followed by loan conditions at about 31 percent. The processing of these complaints resulted in the issuance of 70 percent of decisions in favor of customers, while 30 percent of the decisions were issued in favor of banking institutions.
