This article was automatically translated from HIBAPRESS, the Arabic version:
This article was automatically translated from HIBAPRESS, the Arabic version:
Heba Press – Rabat
Complaints from Royal Air Maroc (Laram) customers continue to multiply, in a context of a notable decline in the quality of services provided and poor treatment of people affected by the delay of their flights or the loss of their personal baggage.
These complaints have sparked widespread controversy on social media platforms, particularly in light of Morocco’s preparations to host major events such as the 2025 Africa Cup and the 2030 World Cup, which increase the importance of improvement of services in the aviation sector.
At a time when pressure is increasing on the management of Royal Air Maroc to respond to these major challenges, many citizens are asking themselves an important question on social networks: Where is the general director responsible for managing this large company? Is he above all responsibility?
Complaints about lost bags continue and no one can respond or compensate those affected. For example, Marilyn Lacasse said she had not received a response since March 1 regarding her missing bag, while others pointed out the poor service in hotels that the company provides to late passengers, who were hot and dirty.
Passenger Edna Monteiro also said she missed her connecting flight due to a delay in the Porto-Casablanca flight and that although she arrived in Luanda via another company, her bag was not arrived yet.
In the midst of these events, citizens are wondering about responsibility, especially in light of the official silence of the responsible ministry.
Is the current management of Royal Air Maroc capable of managing this large company commensurate with the scale of the challenges to come? Or is there a failure to resolve the issues affecting Morocco’s reputation internationally? Is the Minister of Transport following up on these problems, or is the CEO of Royal Air Maroc far from being accountable?
Many questions are circulating on social networks and citizens are calling on the Moroccan government to take urgent measures to improve the situation and correct the course of Royal Marocain Airlines services.
