The Consul General of the Kingdom in Madrid appreciates the results of the “pre-appointment” system

Heba Press_Yasir Al-Ihya’i
The Consul General of the Kingdom in Madrid, Mr. Kamal Arifi, confirmed during an in-depth evaluation process the establishment of the two electronic systems for making appointments and electronic communication for the electronic payment of consular fees to level of the various diplomatic and consular missions. centers of the Kingdom, that it is considered a resounding success of which all members of the Moroccan community residing abroad are proud.
Mr. Kamal Arifi added in a special statement to Heba Press that the dissemination of the two electronic systems comes in application of the Royal Instructions, and in accordance with the strategy pursued by the Ministry of Foreign Affairs, African Cooperation and Moroccans residing there. foreign in the consular field, as it aims to provide distinguished, modern and high quality consular services.
These two new electronic systems, adds Kamal Arifi, aim to achieve effective planning and reduce pressure at the level of Moroccan consulates abroad, as well as to offer the possibility to the Moroccan community to benefit from consular services in a precise deadline by choosing the appropriate system. times to visit consular services.
He added: Since the adoption of these two systems, the Consulate General of the Kingdom of Morocco in Madrid has recorded great satisfaction with all members of the Moroccan community who welcomed the two systems and did not hesitate to thank the efforts made by the Ministry of Foreign Affairs, African Cooperation and Moroccans living abroad to ensure the quality of the services provided to them, which are part of new ambitions and high expectations, parallel to the national projects that our country knows.
In terms of efficiency and results, the Consul General of the Kingdom confirmed that the same two systems contributed to strengthening the climate of trust between depositaries and consular services and to improving the transparency of administrative transactions, in addition to allowing members of the Moroccan community to move around smoothly. benefit from consular services in suitable reception conditions, as well as reduce the necessary delays and then the quality of the reception and services provided to clients.
Regarding the Consulate General of Madrid and the operating conditions of the electronic appointment system, Mr. Kamal Arifi declared that the known system contributed significantly to permanently reducing the signs of crowds in front of the consular headquarters, and allowed employees to exert greater efforts in order to optimally manage the space intended for reception, without forgetting the use of modern technology to improve services.
The diplomatic official added that this service is in addition to the set of services provided, such as the consular contact center, mobile consulates and open days, which mainly aim to bring the administration closer to the citizen and improve the welcome in excellent conditions which sometimes exceed what is provided in the host countries.
It is known that the Consulate General of the Kingdom of Morocco in Madrid, the capital, remains silent at the distinguished administrative level, whether in terms of services and their quality or in terms of the humanitarian initiatives it has carried out in response to demands. Moroccan immigrants residing in its geographical area.