The Kingdom’s Ombudsman receives more than 7,000 complaints and grievances during the year 2023
This article was automatically translated from HIBAPRESS, the Arabic version:
This article was automatically translated from HIBAPRESS, the Arabic version:
Heba Press – Rabat
The Kingdom Brokerage Foundation announced the registration of more than 7,000 files during the year 2023, including 5,374 grievance files, bringing the total files registered over the last five years to 29,200 files, with a pace annual approach approaching 6,000 files.
The institution indicated in its annual report for 2023, published in the latest issue of the Official Journal, that the number of files experienced an upward trend, with the exception of the Corona pandemic period, where it recorded an annual increase of 7%. The total number of cases reached its highest level in 2023, with a total of 7,226 cases.
Grievance files constitute the largest percentage of the total files registered, reaching an annual growth of 12.63% and representing 74.37% of the total files received in 2023. Thus, the percentage of grievances increased to 67% of the total files registered during the year 2023. last five years.
In terms of processing complaints, the institution has made tangible progress, as the number of complaints processed increased from 4,555 last year to 5,448 this year. These treatments included 5,151 decisions, including 1,505 settlement decisions, while the remainder was distributed between preservation decisions (2,557), non-acceptance decisions (719), and non-jurisdiction decisions (370).
Concerning the sectors concerned by the grievances, their classification has undergone changes during this year. The justice sector topped the orientation files with 1,012 complaints, while the interior sector topped the grievance files with 1,447 grievances.
