Citizens complain about the weak services of the “mail bank” and the customers of agents
This article was automatically translated from HIBAPRESS, the Arabic version:
This article was automatically translated from Hibapress, the Arabic version:
Heba Press – Rabat
The “Mail” agencies are witnesses in a number of cities as a state of growl and resentment by citizens, due to the low services provided and customers have been stolen from long lines, in light of what they consider an absence of an effective operating strategy.
A certain number of customers have explained in an interview with Heba Press that administration relations with the high number of comrades do not increase their aspirations, because many are forced to wait long hours in order to spend simple objectives, in the midst of slow procedures and a decrease in the number of employees inside the agencies.
Citizens also indicated that some agencies did not have the decent preparation, with the lack of advice and assistance, which aggravates their daily suffering, especially in peak times or when the monthly salary is disbursed and transfers.
The affected persons called on the authorities concerned to intervene urgently to reconsider management mechanisms within the “messaging bank”, calling for pumping new blood in the administration, attracting young skills and adopting digital solutions that improve the quality of services and facilitate citizens’ access.
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