Inwi underestimate the interests of Moroccans and reduces the reception of calls for a number of its customers
This article was automatically translated from HIBAPRESS, the Arabic version:
This article was automatically translated from Hibapress, the Arabic version:
Heba Press – Rabat
The grunt and protest waves continue among a certain number of customers of the “inoi” company because of what they have described as “systematic imprudence” with their rights, by repeating unjustified technology and sudden parts to receive calls without warning, in the complete ignorance of the multiple complaints submitted by the official channels of the company.
The form of this is what she has experienced and still, Ms. HS, who has documented her suffering since July 2024, where she was deprived of receiving calls for long months, despite the succession of complaints and notifications that were applied silently by the company.
According to the complaint of the customer “Anoui”, which is available for the press, a copy of this one, the damage caused by the company continued until February 2025 without any real intervention of the interest of the technical support of “Inui”, despite the repeated insurance on its part on the need to deal with the defect.
And more than that, the problem linked to the inability to receive calls from the client affected on April 15, 2025, which confirms that the question is no longer linked to an accidental technical defect, but rather to a management policy which does not have the effectiveness and the necessary respect for the customers by the inwi which causes the interests of a certain number of customers of the company.
Despite the recurrence of complaints, the person concerned adds, no clarification, compensation or final solution on time has been provided, which makes these practices directly targeting the interests of subscribers.
The “inoi” company continues to ignore the voices of Angry, led by loyal customers for years, putting it today before a great question on its respect for the principle of “The Client First”.
While competing companies tend to improve their services and guarantee an immediate response to all imbalances, Enoye seems to be concerned about polishing their image on social networks based on some of those who describe themselves as activists of “tactok” and “Instagram” to the detriment of the quality of service and commitment to responsibility.
The anger of the beneficiaries of the inwi services, pushing a number of them to move on to other networks and services which guarantee them minimum respect, at a time when competition in this sector is supposed to be based on quality and reliability, not to neglect and abandon customers.
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