HIBAPRESS
Continuing to develop administrative performance and enhance the role of institutional mediation in addressing grievances, and based on the citizen roles of National Security, an cooperation agreement was signed on Thursday, May 21, 2026, within the framework of the Open Doors activities of National Security organized in the city of Rabat, between the General Directorate of National Security and the Ombudsman's Institution. This agreement aims to strengthen institutional cooperation in the field of modernizing, improving, and simplifying administrative services to serve the interests of users.
This agreement falls within the context of keeping pace with the digital transformation and simplifying administrative procedures, by establishing a framework for technical coordination between the two institutions, which allows the Ombudsman's Institution to facilitate the processing of requests and files, increase the speed and effectiveness of their resolution, and facilitate means of communication with those concerned. This agreement embodies a joint direction towards developing administrative work mechanisms based on secure digital services, and dedicating the use of modern technological means in managing the relationship with users, in a way that contributes to improving the quality of services and reducing the processing time of files. The two institutions also emphasize, through this agreement, their keenness to support the foundations of digital administration, and enhance the principles of efficiency, trust, and security associated with the use of personal data and digital services.
