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Heba Press
There are low-level officials at Air Arabia who consider themselves above the law and believe that the airport only functions because of their arrogance and mistreatment of customers. This is not true, but rather a form of imagination and arrogance, and is subject to criticism and criticism. everyone’s disapproval.
Airport employees are expected, in principle, to be courteous, listen well and manage, away from chaos and mayhem. We would not be exaggerating if we described a particular Sania Ramel airport employee as arrogant and without means of communicating with customers. Furthermore, this professional position which requires competence, experience and good conduct cannot in any way be attributed to this type of person who conveys a bad image of our Morocco, especially since the airports of the world are qualified as “honorable » like everyone else. border crossings.
At Heba Press, we witnessed this Thursday evening a strange incident involving three employees of the same airport, the first working as a cleaner and two other members of the National Airports Office, when an employee refused to accept a backpack carried by a traveler heading to Spain via flight No. 30395 under the pretext of It violates the approved standards for baggage allowed on board the aircraft.
The customer finally decided, after about 10 minutes of begging, to do without it and replace it with a bag that was part of his luggage, and so he gave the other bag as a gift to one of the women there. household so that she can benefit from it. instead of throwing it in the trash. This is where the story began, especially after the “blue” bag was unexpectedly offered for public auction. It is possible to imagine that the customer had not yet left the luggage storage. in office, public auctions having concluded that it had been sold to one of the airport users for thirty dirhams.
Immediately after the matter was revealed through an article published about it on the website, the feelings of Air Arabia employees were stirred to the point of insolence, when the manager in question bared her fangs and s is directed towards the line of passengers, looking for the owner of the “blue bag” and accusing him of having insulted “his” company, already notorious among businesses.
We will perhaps take advantage of this opportunity to whisper in the ear of this manager, whose authority exceeds that of Al Arabiya, her benefactor, that the methods of wise and reasonable behavior do not allow her to insult her clients such an insulting manner. we know, as everyone knows, that fines resulting from certain violations committed by departing travelers, such as extra weight, delay and failure to issue passenger cards on time, Air Arabia takes advantage of them and shares them with users who were credited with collecting these contributions with percentage “bonuses” for incentives.
Then it must be added, at the end of the day, whatever the reasons, we are heading towards a great global event which will put the honorable Kingdom to the test, and this is what the airport authorities need to pay attention and remove some of these arrogant women from positions of responsibility before the ax falls on their heads.
