HIBAPRESS – Rabat
HIBAPRESS received several complaints from customers who purchased Samsung TVs related to the appearance of white spots or patches on the TV screens of various models, including LCD, LED, and QLED screens.
This phenomenon, which is repeated among a number of consumers, raises questions about the quality of the backlight and manufacturing standards at Samsung, which has begun to lose a large percentage of customers worldwide.
Experts in the maintenance of electronic devices indicate that the white spots are often related to problems with the TV's backlight, explaining that over time, some of the delicate lighting components known as "diffuser caps" may be damaged or detached, leading to light leakage at specific points on the screen.
Other cases are also recorded resulting from an unbalanced distribution of the backlight, which is common in traditional LED screens, where these spots become more visible during the viewing of dark shots. In some complaints, the problem is attributed to manufacturing defects in the Panel or the appearance of dead pixels.
In addition to the complaints received by HIBAPRESS, there are other complaints on the official Samsung support platforms, in which a number of customers complain about the appearance of white spots after months of use, confirming that communication with the after-sales service does not always provide satisfactory solutions.
Some experts have stated that the company considers this phenomenon "normal" within the limits of the lighting technologies used, while customers believe that the problem directly affects the viewing experience, especially on large-sized screens or during the display of dark content.
Global technology communities, such as "Reddit" forums, have also recorded similar complaints from owners of different devices, which reinforces the hypothesis that the defect is not related to a single model but to a group of models.
In the absence of a law that protects the Moroccan consumer from the tyranny of global companies, the warranty replacement procedures in Morocco remain ineffective or absent, unlike European countries where the seller is forced to compensate the consumer in the event of proven technical defects.
