HIBAPRESS – Casablanca
The defects in some Volkswagen Tiguan cars are no longer isolated complaints among car owners, as data emerges about official recalls that have included various versions of this model due to electronic and mechanical malfunctions. Meanwhile, customer voices are rising in Morocco, expressing their dissatisfaction with their experiences with the car and the process of addressing the defects that have appeared.
What is more concerning is that the nature of some of the reported problems does not involve minor issues that can be overlooked, but rather includes systems directly related to safety, such as a malfunction in the electric power steering system, problems with the rear camera, as well as electronic defects that could cause a loss of motive power or the failure of some functions while driving, according to the cases and recalls mentioned.
While the manufacturer asserts that recalls vary by year of manufacture, market, and VIN, and that they do not necessarily mean that all Tiguan cars suffer from the same defects, the multiplicity of recall campaigns nevertheless raises a legitimate question about the quality of these cars and the effectiveness of monitoring and quality systems before they reach the consumer, especially when it comes to a car sold at a price that leads the customer to expect a high level of reliability.
In Morocco, the issue takes on a more sensitive dimension, as the customer is not just buying a car, but also a promise of quality, safety, and after-sales service. When they find themselves having to return to the service center more than once or face difficulties in obtaining a clear diagnosis and a final solution, the damage is not limited to the defect itself but extends to trust in the entire brand.
The responsibility of the company and its local representatives increases in this situation, not only by repairing the cars covered by the recalls but also through clear communication with customers, informing them of all potential risks and proactively verifying the affected vehicles. The Moroccan consumer who has paid a significant amount to acquire a car from an international brand should not find themselves alone in facing defects or be forced to undergo a long process to obtain their right to repair and clarification.
Since Volkswagen is a well-known brand in the automotive market, a simple and legitimate question arises: does the Moroccan customer receive the level of quality, safety, and after-sales service that is supposed to accompany a car bearing a major global name? The multiplicity of recalls and the experiences of some owners make this question more urgent, placing the company under the responsibility of regaining its customers' trust before technical defects turn into a real trust crisis in the Moroccan market.
