After information was disseminated on the “Heba Press” website about complaints from some citizens who purchased products through the “Electroplanet” website, which specializes in the sale of electronic devices and household appliances, the website published a official clarification via press release.
Statement from Electroplanet regarding the technical defect
Electroplanet management has confirmed that the site experienced an unprecedented increase in orders during the “Red Friday” events, which caused a temporary technical problem affecting the display of prices for certain products.
The company explained that the defect was quickly resolved and all affected customers were contacted personally.
Guarantees and improvements of “Electroplanet”
The site’s management reassured its customers that all orders would be delivered according to prices displayed during the glitch period, saying it had taken necessary steps to ensure such incidents do not recur in the future. , while emphasizing that customer satisfaction remained a priority. absolute priority.
“electroplanet” statement
