This article was automatically translated from HIBAPRESS, the Arabic version:
This article was automatically translated from Hibapress, the Arabic version:
Heba Press
“Bank’s Mail” lives on the impact of growing criticisms of customers, due to the continuous deterioration in the quality of banking services, which exploded a wave of dissatisfaction among citizens, especially in many cities, villages and remote areas that lack other banking alternatives.
One of the most important images of the suffering that customers live daily are the long rows in front of the “banking banking” agencies, where many are forced to wait for hours in inappropriate conditions, in order to withdraw simple sums or complete administrative operations.
Suffering increases in the elderly and those with special needs, which have trouble moving around and waiting.
Repeated damage to the bank’s information system have also exacerbated the problems, as digital services are constantly disturbed, and automated drainage devices stop, in particular during peak periods, in particular at the end of the month, which leads to high closet within the agencies.
The case did not stop there, but a “bank letter” also suffers from a clear specialization of human resources, which makes the executives available incapable of responding to increasing demand, in the midst of the lack of effective communication with customers, whether to clarify managers or to respond to complaints.
In this context, the votes of citizens and representatives of civil society came to require immediate intervention of the wills to reform the situation and do justice to provide banking services.
Some have also called to open surveys into the management methods of the institution and to hold those responsible for this chronic deterioration.
At a time when Morocco went towards the digitization of administrative services and the imprisonment of public facilities, a “bank mail” remains in a position that does not follow the pace of this dynamism, which makes its reform an urgent priority.
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