HIBAPRESS – Abdellatif Elbaz
The Consulate of the Kingdom of Morocco in Valencia has exceptionally opened its doors during Fridays, especially as it coincided with Eid al-Fitr, Saturdays and Sundays, in an initiative aimed at bringing the administration closer to members of the Moroccan community and facilitating their access to services in more flexible conditions.
This initiative comes in response to the concerns of a wide segment of citizens whose professional commitments prevent them from benefiting from consular services during normal working days, making the opening of the consulate on weekends a practical option that aligns with the daily life requirements of the community. This process was distinguished by significant attendance from users, under a well-organized structure that reflects the readiness of human resources and the good management of reception appointments, which contributed to reducing the waiting time and providing a smoother and more seamless administrative experience. This step also reflects a clear trend towards modernizing consular work mechanisms, by adopting an approach based on proximity and efficiency, which enhances citizens' confidence in the public utility and consolidates a positive image of the Moroccan administration abroad. Observers believe that this initiative constitutes a successful model that can be built upon in the future, whether by repeating the experience or generalizing it to other consular representations, in a way that responds to the aspirations of the Moroccan community and keeps pace with the rapid changes in its needs. In the end, the Valencia consulate, through this step, stands out as an open and interactive administrative actor, seeking to establish a new culture in providing services, based on flexibility, listening, and approaching the citizen.
