HIBAPRESS
The Moroccan Association for the Defense of Consumer Rights has warned of the growing risks associated with depositing electronic devices, especially smartphones and computers, at some unlicensed repair shops or those operating outside the legal framework.
Ali Shtour, the head of the association under the umbrella of the Moroccan University of Consumer Rights, affirmed in a statement to the "HIBAPRESS" website that these practices may open the door to serious violations of consumers' personal data. He explained that unauthorized access to the data stored in these devices, such as photos, private files, and digital accounts, may lead to crimes such as extortion, defamation, and digital identity theft, or the exploitation of data for illicit purposes, which directly threatens the digital security of individuals. The speaker pointed out that the national legal arsenal is clear in this regard, highlighting that Law No. 09.08 criminalizes any illegal processing or use of personal data without the owner's consent, while Law No. 31.08 guarantees consumer protection from unfair practices and obliges professionals to respect their basic rights, including the safety of their data. Shtour called on consumers to exercise caution when dealing with repair shops by refraining from providing passwords or secret numbers, ensuring that they back up their data, deleting or securing sensitive data before handing over devices, and dealing exclusively with licensed shops and requesting a detailed deposit receipt specifying the nature of the service provided. He also appealed to the competent authorities to intensify monitoring and follow-up operations of repair shops and to take the necessary legal measures against violators, in addition to strengthening personal data protection mechanisms and raising digital awareness among citizens. The human rights official concluded by emphasizing that protecting the private life of the consumer is a collective responsibility that requires comprehensive mobilization, warning that any negligence in this area may lead to serious damage that affects the security of individuals and their trust in digital transactions.
