The Moroccan Association for the Defense of Consumer Rights criticized the delay of some public administrations in digitizing their services, urging the government to accelerate the pace of this project to be ready before the 2030 World Cup finals.
Ali Shtour, President of the Moroccan Association for the Defense of Consumer Rights, stated that while the world is witnessing rapid progress in digital transformation, some administrations still suffer from a significant weakness in their electronic performance.
Shtour added in a statement to Heba Press website that this situation “hinders citizens’ access to essential services, especially regarding the payment of administrative expenses or obtaining official documents remotely.”
A member of the Moroccan Association for Consumer Rights continued that despite the efforts made to develop digital administration, the reality “shows a clear disparity in the generalization of these services, which requires urgent and effective intervention from the relevant authorities.”
In this context, Shtour pointed out that the 2030 World Cup finals are a “historic opportunity to showcase the image of a modern country that keeps pace with global developments and places digital administration at the heart of its institutional reforms.”
Therefore, Shtour, on behalf of the Moroccan Association for the Defense of Consumer Rights, called for “accelerating the generalization of digitization within all public administrations, focusing on service quality, ease of access, and strengthening digital infrastructure.”
Shtour continued in the same context: “Especially in marginalized and remote areas, with the training and qualification of human resources within the administration to increase their efficiency in dealing with information systems, ensure digital security, and protect citizens’ data.”
Shtour reminded that “Law No. 31.08 concerning consumer protection, although it does not directly address e-government, guarantees a set of fundamental rights, such as: the right to information, fair treatment, and the right to access quality services, which are rights that cannot be achieved without digitizing the administration and ensuring its transparency.”
