HIBAPRESS – Fikri Ouldali
The residents of Al Hoceima are increasingly looking towards the level of services provided within residential neighborhoods, as they represent the true face of local management quality and the extent to which programs and projects are reflected in the daily lives of citizens.
In several neighborhoods, such as Mirador, Sidi Abed, Barrio Hadou, Calabonita, and others, a range of service-related issues remain present in public discussions, particularly concerning the maintenance of roads and alleys, public lighting, and responsiveness to daily complaints and problems.
Roads and Alleys… Between Reforms and the Need for Continuity
The condition of some secondary streets and alleys raises questions about the regularity of maintenance, resurfacing, and pothole repair operations, as well as the development of pedestrian walkways, to ensure citizen safety and improve living conditions within the neighborhoods.
The challenge, according to residents' expectations, remains linked to the adoption of continuous maintenance programs rather than relying on occasional interventions related to the emergence of some imbalances.
Public Lighting… A Demand Linked to Safety
Public lighting also forms one of the most prominent issues of interest to residents, especially in alleys and spots that experience weak lighting or frequent lamp malfunctions.
In this context, the importance of periodic maintenance of poles and lamps is highlighted, along with the continued modernization of the lighting network and the adoption of more efficient and energy-saving equipment, which enhances the safety of public space users during nighttime.
Daily Complaints… Do Residents' Voices Reach with the Required Speed?
Among the key indicators that can be used to measure the quality of local services is the speed at which the concerned departments respond to citizen complaints, whether they concern a pothole in the road, a lighting defect, problems related to rainwater drainage, or other issues that may arise within the neighborhoods.
In this regard, citizens are raising questions about the effectiveness of the available reporting channels, the speed of complaint resolution, and the need for more flexible and clear mechanisms that allow citizens to track the progress of their complaints until the problem is resolved.
Spatial Justice… A Demand That Transcends the City's Facade
Achieving balance in the distribution of services and facilities among the various neighborhoods of Al Hoceima remains one of the most prominent challenges in the discussion about local management, as the quality of the city is not only linked to its facade and vital areas but also to the level of services that reach residential neighborhoods and their daily surroundings.
