HIBAPRESS
The Ministry of Health and Social Protection has sent an official letter to the directors of the territorial health groups, calling for the need to readjust reception services and prevent guards and cleaning staff from performing any tasks that exceed their specializations.
The ministry stressed the need to appoint qualified people to assume the role of reception according to the approved standards. The ministerial document confirmed that the reception function is a fundamental pillar in the quality of health services, and an indicator of the level of performance and the human dimension of hospital institutions. It also called for accelerating the activation of the appointment of reception staff in the designated locations, in accordance with the provisions of the delegation contracts in force. In institutions that do not have a special contract for the reception service, the memorandum recommended the need to mobilize a team of hospital employees immediately to secure this task on a temporary basis, until a unified reception system is adopted. The memorandum, signed by the Minister of Health, Amin Tahraoui, highlighted that the appointed team is entrusted with implementing reception procedures accurately, and dealing with patients' requests in coordination with the administrative and clinical departments. It also recommended organizing clear and visible reception points within the departments that witness a large turnout, while ensuring that no point is left without an employee during official working hours. The ministry also demanded the appointment of a manager within the institution to supervise the reception team on a daily basis and monitor the quality of its performance, with providing this team with the final version of the national guide to improve reception services in hospitals. The memorandum concluded with a stern warning against involving any non-concerned professional group in reception tasks, explaining that the involvement of security, cleaning, or maintenance workers in these jobs is "absolutely prohibited."
