Heba Press
Bank Al-Maghrib indicated that the number of bank card payment transactions, including transactions via ATMs and online transactions, reached 164.4 million transactions during the year 2023, for a value of 57 billion dirhams, an increase of 22% in the number of transactions. transactions and 19 cents in value on an annual basis.
On the other hand, the bank highlighted in its annual report on financial market infrastructure, performance and monitoring means and financial inclusion for the year 2023, that cash withdrawals still represent the largest share of operations carried out via bank cards, since it recorded a 12 percent increase in the number of operations between… 2022 and 2023, going from 360 million operations in 2022 to 402 million operations in 2023 .
In terms of value, withdrawals increased by 13% compared to an increase of 11% between 2021 and 2022, going from 351 to 399 billion dirhams during the same period.
As for the structure of transactions, the share of withdrawals by bank card in number recorded a slight decline, going from 73% in 2022 to 71% in 2023, against a slight increase in the share of performances, which went from 27% at 29%.
The report highlighted a similar trend in terms of value, as the share of withdrawals decreased from 88 percent in 2022 to 87 percent in 2023, while the share of performance operations increased from 12 percent to 13 percent during the year 2023.
As for the rate of payment transactions carried out by Moroccan card holders inside Morocco, it recorded a notable increase, since the percentage increased from 27.2% in 2022 to 28.9% in 2023 in terms of number, and from 12.1% to 12.5%. in value.
Furthermore, Bank Al-Maghrib indicated that there is a relationship between performance via bank cards and electronic channels, since payment transactions via electronic payment devices increased by 23% in number between 2022 and 2023, to reach 131.3 million transactions in 2023, for a value of 46.9 billion dirhams, compared to 39.2 billion dirhams in 2022.
For their part, e-commerce operations increased in number by 20% (from 26.8 to 32.1 million), and in value by 15%, from 8.6 billion dirhams to 9.9 billion dirhams. .
On the other hand, ATM transactions continued to decrease (minus 24% in number and minus 22% in value between 2022 and 2023), going from 1.2 million to 1 million transactions and from 200 million dirhams to 170 million. of dirhams. This confirms the decline. trend towards payment transactions via banking applications or paying bills directly on the websites of billing entities.
With a share of 80.4 percent of transactions carried out, transactions via electronic payment devices represent the largest share of payment transactions carried out by bank card in 2023, and this applies to the year 2022 (79, 2 percent).
In 2023, contactless representation operations accounted for approximately 57 percent of representation operations conducted via performance electronic devices, compared to 52 percent in 2022. In fact, the share of contactless representation operations in total performance operations representation via electronic performance devices is increasing, as they increased from 52 percent in December 2022 to 57 percent in December 2023 (i.e. 75.4 million operations in 2023 compared to 55.4 million in 2022 ).
As for ATM transactions, they decreased compared to the previous year, their share having increased from 0.9% of local transactions in 2022 to 0.7% in 2023.
As for online payment processes, they also continued their upward trend, thanks to the development of online bill payment services and the increase in government electronic payment (E-gov) processes.
The significant increase in the number of transactions in 2023 is due to the health context linked to the repercussions of the Covid-19 pandemic, which has reinforced habits linked to online performance. Thus, transactions related to e-commerce in 2023, as in 2022, represented the equivalent of 20 percent of total performance operations.
Concerning transactions carried out via international cards in Morocco, they reached 38.3 million transactions in 2023, for a total value of 41.7 billion dirhams, recording an increase of 58% in number and 43% in value per year. compared to 2022.
At the same time, transactions carried out by Moroccan card holders abroad have resumed their development before the Covid-19 pandemic. In 2023, transactions with Moroccan cards abroad experienced a significant increase, increasing by 39% in number and 41% in value compared to the previous year (23.4 million transactions for a value of 12 .7 billion dirhams, compared to 16.8 million transactions in 2022 for a value of 9 billion dirhams). .
